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  • Basic

    24/7 support via tickets - for devs or non-critical projects that need basic guidance.

    Free

    Included in all services

    24/7 support Email & Ticket support

    Network & Hardware SLA

    Incident reaction time < 24 hours

    Independent control panel (restart/reinstall)

    App Templates

    General tips & advice from our friendly support team

  • Professional

    Accelerate your startup or small business saving time on simple issues and tasks.

    €50 / month

    Everything from Basic

    Incident reaction time < 8 hours

    Avg. critical issues resolution time - 2h

    Avg. non-critical issues resolution time - 12h

    Server configuration/migration

    Simple Issue Debugging

    Log analysis

    Basic package installing (from common package managers)

    Basic cPanel and WHM support

    Firewall installation & setup

    Email client setup, deliverability testing, DNS services & setup of SPF/DKIM records

    10GB cPanel mail account

    Server monitoring (icinga) + email notifications

What's the best plan for me?

Here are some example use cases for each support plan, please open a ticket for more information regarding your operation

Basic Plan

Free, included in all services

  • Suitable for devs or non-critical projects.
  • Ideal for users that can handle technical tasks independently.
  • 24/7 hardware and network support and monitoring.
  • Quick response to network or infrastructure problems.
  • General guidance and help for simple and minor issues.
  • Complex troubleshooting and in-depth support are not included.

Professional Plan

€50 / month

  • Best for startups, small projects and businesses.
  • Ideal for users that rarely need support for complex issues.
  • Take the hassle out of simple sysadmin tasks and support.
  • Save time by delegating minor requests to our support team.
  • Occasional downtime tolerance is acceptable.
  • Limited support for complex issues or operations strategies.